Mar 19, 2004 footprints service desk last updated on 19 march 2004, company. Help desk software helps customer support teams and agents receive, process, and respond to service requests of any size. Open a new trouble ticket the help desk is available to assist students, faculty and staff with their computer, telephone and cable tv problems. Or visit us in monarch hall formerly the education building monday through friday, 7 a. Numara footprints solutions can be delivered onpremise, on the cloud, or through software as a service licensing. Get support for footprints, including documentation, frequently asked questions, knowledge articles, downloads, training, and more. Your customers want to talk to youmake it easy for them.
Oxygen help desk is designed to suit any size or type of enterprise either as a cloudbased platform or as a traditional onpremise software. Customer satisfaction is critical to most every successful business, and there are two main kinds of customers. Numara footprints telephonyan integrated, hosted contact center service that works with your numara footprints software, offering call centers and service desks advanced, skillsbased call routing that automatically transfers incoming customer requests to. With our help desk services you get a single point of contact for all your computer hardware and. The mothership, aka, the much larger hospital that my hospital is partnered with is saying that we are going to be moving to a single help desk software solution for the organization.
Real asset management see all of the it assets on your network computers, software, and other devices, and their attributes, in a single view. Free help desk software trial start a customer service software free trial. Filter by popular features, pricing options, number of users and more. Our support products allow customer conversations to flow seamlessly across all channels, which. Footprints is a growing cloudbased home health software, it is designed to support small and medium size business. Footprints, a help desk tool by janice ward in cxo on august 5, 2003, 12. Exceptionally powerful and friendly webbased software for technical support. Type your message, including links, screenshots, and receipts as applicable. It also displays realtime updates about who is viewing a ticket at any given moment. Footprints service desk help desk software software. Please doublecheck your email address before submitting your ticket. About footprints at iu footprints is a webbased service desk application from bmc used to record and track support and customer service requests in departments across indiana university. In addition to the selfservice portal, you can reach our friendly help desk staff any time, day or night, by email or phone. With a wide range of features, pricing, details, and more to check, determining the best help desk software for your company is tough.
Were ready to assist with our 247 help desk services. Footprints help desk ticket tracking system service description footprints is a ticket tracking system used by cis to track help requests. Sep 23, 2019 footprints is a growing cloudbased home health software, it is designed to support small and medium size business. Problem management and incident management change management knowledge management publisher. Unipress software with footprints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self help, manage email and dynamically access ldapbased corporate. We can help you find restaurant pos and point of sale systems, touchscreen pos, qsr pos, pizza pos, hand held and handheld pos and wireless point of sale systems, take out pos, bar pos, quick service pos, fast food pos, liquor control. Alternative replacement bmc footprints it help desk. Numara footprints enables organizations to optimize pc, software, mobile device, and it infrastructure management. It has many features which include realtime data analytics, resource monitoring, sla monitoring, performance control, bandwidth monitoring, etc. If the term help desk software sounds like some automated and depersonalized nightmare, fear not. Email channel shared inbox unlimited free viewer accounts. 00 am pst how this help desk calltracking software works and its features. Software per help desk zendesk scegli il miglior software.
Web help desk welcome to the waterloo community schools technology department helpdesk. In fact, over 50,000 customer sites worldwide have installed a trackit. Served as system administrator of a new help desk ticketing system, numara footprints facilitated the selection, planning, and implementation of a new ivr phone system. The uits implementation of footprints includes workspaces, or queues, for. Unipress software with footprints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online selfhelp, manage email and dynamically access ldapbased corporate.
Welcome to the cpcc information technology services help desk. After creation, an automated reply is sent via email from hmc cis support to notify the customer that a. Capterra helps millions of people find the best business software. Footprints is the awardwinning, 100% webbased help desk and issue management tool without the high costs and complex administration of other tools. This may assist others who are experiencing the same issue, one for which they were entering a help desk ticket. The uits implementation of footprints includes workspaces, or queues, for over 100 separate units, services, and departments. Sevone itsm software is a dynamic it service management web platform that is designed with a variety of features to help in the smooth transference of data and systems to the virtual environment. Information technology services po box 70427 johnson city, tn 37614 help desk. It help desk is one of the features of solarwinds web help desk, which is a webbased ticketing system for businesses. Reviewcompare key features, technology, and pricing. The banner support line is a separate unit that is specifically equipped to help support banner users on campus. Footprints help desk ticket tracking system harvey mudd. Quickly browse through hundreds of options and narrow down your top choices with our free, interactive tool. How zendesk help desk software solves support problems.
The software cost is considered affordable 45 when compared to alternative solutions. We know that some of our customers may require access to technical support 24 hours a day, 7 days a week, 365 days a year. You can submit, manage, track, assign, resolve and report on all issues and problems worldwide with footprints. Solved anybody ever use footprints helpdesk software. Alternative replacement bmc footprints it help desk software. If you dont find the answer to your question there, use the buttons above to search the knowledge base or to submit a new request to the its help desk. After creation, an automated reply is sent via email from hmc cis support to notify the customer that a ticket has been created, and. Powerful, simple and affordable help desk software that can get the job done. Oct 08, 2015 in this video we are providing a brief tutorial on how to enter a new ticket in the footprints help desk system. When users log into the footprints software, global issues issues affecting large number of users will be listed near the top of the software screen. Footprints help desk ticket tracking system harvey. However by working with our system, you can easily match the functions of bmc footprints and uvdesk helpdesk as well as their general smartscore, respectively as.
When compared with bmc footprints by bmc software, the giva service management suite resulted in a. Web help desk an industry favorite that makes ticket management easy. Helpdesk provides excellent tools to manage email communication with customers. Managed services help desk footprints features it access. Leverage it asset management that is included in sysaid help desk solution right out of the box. Footprints received a rating of 4 from itqlick team. A list of the most popular solutions for the its help desk can be found below. Tips and vendor lists to help you find the best help desk software for your company. That means that customer interactions across phone, chat, email, social media, and any. They are going with footprints as they have licenses that can be rolled over. Numara footprints telephonyan integrated, hosted contact center service that works with your numara footprints software, offering call centers and service desks advanced, skillsbased call routing that automatically transfers incoming customer requests to the right help desk agent or customer service representative. The single biggest reason help desk users dont receive a reply from us is they mistype their email address. Footprints help desk software for for windows free. Here are some of the things oxygen help desk can do to make service management a tad better for your business as well as your clients.
The top 10 help desk software vendors in the industry. In this video we are providing a brief tutorial on how to enter a new ticket in the footprints help desk system. Get started today with a free trial product overview a full itil suite for incident, problem, change, and release management view product info. Our crm software for support, sales, and customer engagement is designed to create better customer relationships. Footprints solutions do not require complex administration, programming, or database administration. The dpi help desk tool is supported by the following browsers.